You may be eligible for a refund under the following circumstances. We've designed these criteria to be fair while protecting the quality of our educational programs.

• Course withdrawal within 14 days of enrollment with less than 25% completion
• Technical issues preventing course access for more than 72 consecutive hours
• Significant course content changes that materially affect the learning objectives
• Medical circumstances with proper documentation from a licensed healthcare provider
• Military deployment or emergency relocation with official documentation

Our refund process is straightforward and designed to be completed as quickly as possible. Here's exactly what happens when you request a refund.

Processing times can vary depending on how you originally paid for your course. We always process refunds back to your original payment method for security reasons.

• Credit card refunds typically appear within 3-5 business days after processing
• PayPal refunds are usually visible within 1-2 business days
• Bank transfers may take 7-10 business days depending on your financial institution
• Corporate payments through purchase orders require additional documentation and may take 14-21 days

If your original payment method is no longer valid, we'll work with you to arrange an alternative refund method. This process may require additional verification steps for security purposes.

We understand that sometimes unexpected situations arise. We evaluate each case individually and may make exceptions to our standard policy in certain circumstances.

Corporate training programs have different refund terms based on group enrollment agreements. Individual participants in corporate programs should check with their company's training coordinator for specific refund policies.

• Group enrollments of 5+ students may have customized refund terms
• Scholarship recipients follow modified refund procedures
• International students may have extended processing times due to currency conversion

To process your refund request efficiently, please have the following information ready when you contact us. This helps us verify your enrollment and speed up the review process.

• Your full name and email address used for course registration
• Course name and enrollment date
• Original payment receipt or transaction ID
• Detailed explanation of your refund request
• Supporting documentation if applicable (medical, military, etc.)

Missing documentation can delay the review process, so please gather all relevant materials before submitting your request. Our support team can help you identify what specific documents might be needed for your situation.